Shipping Policy
For the contiguous lower 48 US States: shipping charges are added in for you
upon checkout.
They are based on our flat-rate table dependant upon your order
value:
| Shipping Rates for Orders within the Contiguous 48
US States: |
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Value of |
UPS |
UPS 3 Day Select | UPS 2ND DAY AIR | UPS Next Day Air |
| $0 - 49.99 | Based on Weight of Package |
Based on Weight of Package |
Based on Weight of Package |
Based on Weight of Package |
| $50.00 - 74.99 | Based on Weight of Package |
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| $75.00 - 99.99 | Based on Weight of Package |
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| $100.00+ | Based on Weight of Package |
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Other Shipping Information: Hawaii & Alaska add $7.00 Surcharge, Canada Add $7.99, Puerto Rico add $7.00 |
| TERMS AND CONDITIONS: | The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any payment to Product Wizard indicates acceptance of these terms and conditions. These terms and conditions shall void any previous terms or conditions included with any order, whether or not such terms, or conditions, were signed by a Product Wizard representative. Product Wizard reserves the right to make changes to this site and these terms and conditions at any time without any notice to our customers. Although 511 Tactical Direct tries to ship any order that arrives before 1:00 PM the same day at times due to availability and the varying times UPS gets to our shipping docks we cannot guarantee same day shipment. However, 511 Tactical Direct does ship 95% of our orders same day as long as the order is received before 1:00 PM Eastern Time |
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| RETURNS POLICY | Unopened
products may be returned within 20 days of product delivery date. We will
notify you via e-mail of your refund once we've received and processed the
item(s). You can expect a refund in the same form of payment originally
used for purchase within 7 to 14 business days of our receiving your
shipment. If your return is not due to our error, we will deduct the
shipping costs from your refund and a restocking fee may apply.
All other opened hardware may be returned or exchanged within 20 days of product delivery date if returned in original condition, with all original contents and packaging material. All opened hardware will be subject to a 15% to 20% restocking fee at 511 Tactical Directs discretion. Items that are returned more than 20 days after delivery, are in unsellable condition, or are missing parts or original packing materials will be charged a 20% restocking fee at our discretion. Cost of parts and repair will also be deducted from the refund. Shipping costs are not refundable. If the item purchased came with Free Shipping an outbound shipping charge will be assessed before crediting back the return. All returns must accompany original packaging including UPC barcode symbols. If for any reason the packaging is missing the refund may be rejected at 511 Tactical Direct's discretion. Flashlight: All Surefire flashlights must be sealed in cellophane wrapping to be considered new (some Surefire flashlights like the 9AN do not come with cellophane wrapping and this policy does not apply). If the wrapping is no longer on the box it is considered used and cannot be sold as new. A 20% restocking fee applies for any unwrapped Surefire light. Optics (i.e. Scopes and Binoculars) which are opened will incur a 20% restocking fee. We must charge this because once opened the item is assumed used and cannot be sold as new due to health standards. We must sell the item as used at a significantly lower price then our retail price. Two Way Radios may be exchanged for other two way radios of equal or greater value, however items being returned must include all original packaging and UPC Symbols. All Two-way radio headset sales is final unless found defective. Special orders cannot be returned without a restocking fee. Any order consisting of over 75 items of the same or similar SKU that needs to be returned will be at the discretion of 511 Tactical Direct management team. If for any reason a special order is issued a RMA Number an automatic 20% restocking fee will be assessed plus any actual outbound shipping charges incurred not originally billed. All returns must include a Return Merchandise Authorization Number (RMA#) . The RMA# must be indicated on the outside of the box. We CANNOT provide an RMA# on the phone. If a item is sent without an RMA # a 20% restocking fee will apply. To obtain an RMA# please e-mail all order information with the word RETURN in the subject line to: returns@511TacticalDirect.com All Returns MUST be
sent to (unless otherwise specified): 511 Tactical Direct reserves the right to modify this policy at any time without notification. |
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| ORDER CANCELLATION: | Product
Wizard reserves the right to cancel any order for any reason without
notice to the customer. In the event a product is listed at an incorrect
price due to typographical error or error in pricing information received
from our suppliers, Product Wizard shall have the right to refuse or
cancel any orders placed for product listed at the incorrect price.
Product Wizard shall have the right to refuse or cancel any such orders
whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your
order is canceled, Product Wizard shall immediately issue a credit to your
credit card account in the amount of the incorrect price.
Order cannot be cancelled after the have been boxed and prepared with a shipping label. Although we will try our best, if the item has been boxed it becomes extremely difficult to sort through the correct box due the large volume of shipments we send out on a daily basis. |
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| SHIPPING POLICIES: | Shipping
will be via the carrier requested by the customer as available on our
website. All phone orders are processed at 2pm EST M-F. Orders placed
after 2pm EST will be processed the next business day. All Internet orders
are processed at 2PM. Any Internet order not received by 2PM will be
processed the next business day. All shipping and handling charges are
non-refundable. Any orders that include a backordered item may be shipped
out separately or at once under the discretion of 511 Tactical Direct. We
ship to all 50 states. International orders may be refused at the
discretion of 511 Tactical Direct
Free shipping offer using coupon codes only applies to the 48 US Contiguous States. AK and HI will be an additional charge due to the high rates charge by UPS and US Express Mail. International order do not qualify for ANY free shipping offer. Saturday, Sunday and Holidays do not count when calculating order processing or shipping times. If the delivery address is changed once the package has left our office, the customer will be charged an address change fee of $15.00 for UPS and $20.00 for Fedex. All refused shipment will incur a 20% restocking fee plus a $10.00 return shipping fee. |
| SALES TAX: | We are required to charge 6% sales tax on all orders shipped to New Jersey addresses. No tax will be charged on orders shipped outside the state of New Jersey. |
